Easton Select Group launches AI knowledge platform for pool technicians

Easton Select Group on Aug. 13, 2026, introduced AskEaston.ai, an internal AI platform that gives technicians instant access to the company’s technical knowledge. The company says the tool is meant to speed up service, improve consistency and preserve expertise as Easton Select Group grows through acquisitions.

Why it matters: - Easton Select Group is trying to turn hard-to-share field expertise into a company-wide service advantage. - The platform is meant to help technicians answer customer questions faster and deliver more consistent service across the Northeast and beyond. - The move matters as pool equipment becomes more complex and customers expect expert answers on the first call or visit.

What happened: - Easton Select Group announced a new technology-enabled service model built around AskEaston.ai, its proprietary artificial intelligence platform. - The announcement came on Aug. 13, 2026, from Easton Select Group, a premium pool services provider based in Easton, Massachusetts. - The platform gives every technician instant access to the company’s collective technical knowledge. - The company says technicians can retrieve cited answers in less than 10 seconds using Easton Select Group’s own documentation and training materials.

The details: - AskEaston.ai draws from technical documentation, operating procedures, training videos and best practices. - The system was developed internally by Easton Select Group and is owned by the company. - The platform uses commercial AI models and secure cloud infrastructure. - Every response comes exclusively from Easton’s proprietary knowledge base and company-approved resources. - Easton Select Group says the tool helps customer-facing employees work more efficiently while preserving each brand’s local service approach. - The platform is part of the company’s broader investment in technology, training and operational excellence. - Easton Select Group said the system will continue to evolve as the company grows through strategic acquisitions. - The company said each new operating company will add its expertise and best practices to the expanding knowledge base.

Between the lines: - The launch is also a knowledge-retention play, aimed at protecting expertise that can be lost when companies grow or change hands. - By centralizing answers in a cited internal system, Easton Select Group is reducing dependence on individual memory and informal know-how in the field. - CEO David Hobaica said the company’s goal is to preserve what makes each acquired business special while making that expertise available across the organization.

What’s next: - Easton Select Group said AskEaston.ai will keep evolving as additional companies join the platform. - The company expects the growing knowledge base to strengthen employees and improve customer interactions over time. - Easton Select Group plans to continue pairing local service brands with national-scale support.

The bottom line: - Easton Select Group is using AI to standardize expertise, speed up service and protect institutional knowledge as it expands.